Customer Service Representative

Santa Fe Springs, CA
Posted 3 months ago

McKinley Packaging – Santa Fe Springs, CA

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McKinley Packaging, a leader in the Corrugated container industry is currently seeking Customer Service Representatives for our fast-paced facility in Santa Fe Springs, CA. Experience in the Corrugated industry is desired but not required!

This position will assist the rest of the Customer Service department with maintaining accounts & developing strong Customer relationships to support and promote current and future business opportunities.

Position Responsibilities include but are not limited to the following:

  • Be the primary point of contact for the Customer and the Outside Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication
  • Develop strong, internal working relationships with production team, design, and shipping to support and promote efficient, timely, and accurate response to Customer expectations
  • Process orders and new items received from Customers and Sales Reps using Amtech & SAP.
  • Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing.
  • Track orders, initiate changes, and expedite orders per the Customer or Sales Rep requests and communicating appropriately.
  • Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required.
  • Address Customer complaints and questions seeking aid from sales and management as necessary.
  • Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing

Requirements:

  • Customer Service experience in a Corrugated manufacturing environment is highly desired but not required
  • Superb customer service, including excellent verbal and written communication skills.
  • Computer and administrative skills; preferably experience using Amtech and/or SAP is highly desired.
  • Knowledge of corrugated manufacturing processes is desired.
  • Some college and/or Sales or Customer Service coursework and/or equivalent experience

We offer a competitive compensation package based on experience for the right candidates.

McKinley Packaging is an Equal Opportunity Employer

Job Type: Full-time

Job Type: Full-time

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

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