Customer Service Representative

Covington, GA
Posted 2 years ago

McKinley Packaging – Covington, GA

McKinley Packaging, a growing Corrugated Container manufacturer is currently seeking experienced Customer Service Representative at our fast-paced, facility in Covington, GA. Prior experience in the corrugated industry is preferred.

This position is an extension of the Sales Team and has responsibility for supporting an assigned Customer account base. The CSR will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities.

Position Responsibilities , include but are not limited to the following:

  • Be the primary point of contact for the Customer and external Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication
  • Develop strong, internal working relationships with production team, design and shipping to support and promote efficient, timely, and accurate response to Customer expectations
  • Process orders and new items received from Customers and Sales Reps using various applications.
  • Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing.
  • Track orders, initiate changes and expediting orders per Customer or Sales Rep requests and communicating appropriately.
  • Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required.
  • Address Customer complaints and questions seeking aid from sales and management as necessary.
  • Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing


  • Minimum of 2+ year’s of Customer Service experience in a corrugated paper manufacturing environment is required.
  • Superb customer service, including excellent verbal and written communication skills.
  • Computer and administrative skills; preferably experience using Amtech.
  • Knowledge of corrugated manufacturing process is preferred.
  • Some college and/or Sales or Customer Service coursework and/or equivalent experience, Four year degree is preferred.

We offer a competitive compensation package packaged based on experience for the right candidate.

McKinley Packaging is a Equal Opportunity Employer

Job Type: Full-time

Job Location:

  • Covington, GA

Required education:

  • Associate

Required experience:

  • Corrugated Industry: 2 years
  • Amtech: 1 year

Customer Service: 2 years

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: One location

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